Terms of service

Effective Date: 10 April 2026
Welcome to www.oramsalt.com (“Website”), operated by:
RAMVILAS FOOD PRIVATE LIMITED (“Company”, “we”, “our”, “us”)
PAN: AAOCR1143E
Entity Type: Private Limited Company
By accessing or using this Website and/or purchasing our products, you agree to be bound by the following Terms & Conditions.
 
1. GENERAL
By using this Website, you confirm that:
You are at least 18 years of age or using the Website under supervision
You agree to comply with all applicable laws and these Terms
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice
 
2. PRODUCTS & NATURE OF GOODS
Our products are food-grade consumables.
Due to the natural and traditional processing of Oram Bamboo Salt:
Variations in color, texture, mineral composition, or taste may occur
Such variations are natural and not considered defects
Product images are for representation purposes only
 
3. FOOD & HEALTH DISCLAIMER
Our products are not intended to diagnose, treat, cure, or prevent any disease
All information provided on the Website is for general informational purposes only
Salt should be consumed in moderation as part of a balanced diet
If you have any medical condition, please consult a qualified professional before making dietary changes
 
4. PRICING & PAYMENT
All prices are listed in Indian Rupees (INR)
Prices may be subject to change without prior notice
Applicable taxes will be charged as per law
Payments are processed securely via third-party payment gateways
We do not store your payment details
 
5. ORDER ACCEPTANCE & CANCELLATION
We reserve the right to:
Refuse or cancel any order at our sole discretion
Limit quantities per order or per customer
Cancel orders suspected to be fraudulent or unauthorized
If your order is cancelled after payment, the amount will be refunded via the original payment method within 7–10 business days.
 
6. SHIPPING & DELIVERY
Orders are processed within 2–4 business days
Delivery timelines vary based on location and logistics providers
Estimated delivery timeline: 3–10 business days across India
Delays due to external factors (including weather, transport disruptions, or courier delays) are beyond our control
 
7. RETURNS, REFUNDS & REPLACEMENTS
We follow a strict no return and no refund policy.
Replacement is only applicable if:
The product is damaged during delivery, or
There is a clear manufacturing defect
Conditions:
A continuous unboxing video is mandatory
Claims must be raised within 24 hours of delivery
Without valid proof, no claims will be accepted
 
8. INTELLECTUAL PROPERTY
All content on this Website, including text, images, branding, logos, and design, is the property of RAMVILAS FOOD PRIVATE LIMITED and is protected under applicable intellectual property laws.
Unauthorized use is strictly prohibited.
 
9. USER CONDUCT
You agree not to:
Use the Website for unlawful or fraudulent purposes
Attempt unauthorized access to any system or data
Disrupt or interfere with Website functionality
 
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for:
Any indirect, incidental, or consequential damages
Any delays or failures caused by third-party service providers
Any misuse or improper handling of the product after delivery
 
11. THIRD-PARTY SERVICES
We may use third-party services including payment gateways and logistics providers.
We are not responsible for their policies, actions, or failures.
 
12. FORCE MAJEURE
The Company shall not be liable for any failure or delay due to events beyond its reasonable control, including natural disasters, strikes, governmental actions, or logistics disruptions.
 
13. GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of India.
All disputes shall be subject to the jurisdiction of courts in:
Namakkal, Tamil Nadu, India
 
14. CONTACT INFORMATION
For any queries, complaints, or support:
Email: care@oramsalt.com
WhatsApp: +919940502948
15. GRIEVANCE OFFICER
Name: Ramachandran P, Director
Email: grievance@oramsalt.com
All grievances must be raised via email for proper tracking and resolution.