Shipping policy
Effective Date: 10 April 2026
This Shipping Policy applies to orders placed on www.oramsalt.com, operated by:
RAMVILAS FOOD PRIVATE LIMITED (“Company”, “we”, “our”, “us”)
PAN: AAOCR1143E
Entity Type: Private Limited Company
1. ORDER PROCESSING
• All orders are processed within 1–3 business days after confirmation
• Orders are not processed on Sundays or public holidays
• Once shipped, you will receive a confirmation with tracking details
2. SHIPPING LOCATIONS
We currently ship across India.
For special or bulk orders, please contact us directly.
3. DELIVERY TIMELINE
Estimated delivery timelines:
• Metro cities: 2–5 business days
• Non-metro locations: 3–7 business days
Delivery timelines may vary depending on your location and logistics conditions.
4. SHIPPING CHARGES
• Shipping charges (if any) will be calculated and displayed at checkout
• We may offer free shipping on select orders, promotions, or minimum order value
5. ORDER TRACKING
Once your order is shipped, you will receive:
• A tracking link via SMS/Email/WhatsApp
You can track your order in real-time using the provided link.
6. DELIVERY ATTEMPTS
• Our delivery partners will attempt delivery up to 2–3 times
• If the order is undelivered due to incorrect address or unavailability, it may be returned to us
Re-shipping may incur additional charges.
7. ADDRESS & CONTACT DETAILS
Please ensure:
• Accurate shipping address
• Correct mobile number
We are not responsible for delays or failed deliveries due to incorrect information.
8. DELAYS & EXCEPTIONS
Delivery may be delayed due to:
• Weather conditions
• Logistics issues
• Remote locations
• Unforeseen circumstances
While we strive to deliver on time, delays caused by external factors are beyond our control.
9. DAMAGED OR TAMPERED PACKAGES
If you receive a damaged package:
• Do not accept the delivery if visibly tampered, OR
• Record a clear unboxing video at the time of opening
Please refer to our Return & Replacement Policy for further details.
10. CONTACT FOR SHIPPING QUERIES
For any shipping-related queries, contact us at:
Email: care@oramsalt.com
WhatsApp: +919940502948